Admissions Office Ambassador Job Description-In person
Job Title: Admissions Office Ambassadors
Number of Positions: 2
Number of hours to work per week (per position): 10
Office hours and days of the week during which work will take place: Monday-Friday, 8:00am – 5:00pm. Lunch from 12:00-1:00pm or 1:00-2:00pm, daily. Saturdays PRN (dependent upon visit schedules for the day.)
Job Description: Serve as general office worker with duties including, but not limited to the following:
· Provide face-to-face and phone reception to everyone who enters or calls the Welcome Center, including, but not limited to prospective students.
· Answer and accurately direct all phone calls (internal and external).
· Meet the needs of visitors and callers by politely providing excellent customer service.
· Provide current information about the Earlham College campus, admissions process and local area to visitors and callers.
· Assist the Visit Coordinator with creating visit schedules, folders, special appointments, tours, and interviews for prospective students and other visitors.
· Anticipate the needs of visitors accessing the Welcome Center.
· Provide support for Admissions staff members by assisting with special projects or events and cheerfully exhibiting flexibility when asked to multi-task across the department as needed.
· Assist with the creation of relevant student outreach materials.
· Follow-up and finalize details of each assigned task.
· All Ambassadors are expected to be able to conduct tours for prospective students, families, and campus visitors.
· Other duties as assigned.
The ideal candidates for these positions are expected to have completed at least their first semester as an incoming freshman and have an academically sound GPA. Eligible candidates must be willing to adhere to a dress code appropriate for interaction with other business professionals as well as the public. The most successful candidates will exhibit the ability to work well independently, remain calm under pressure, and possess excellent communication, decision-making, and creative problem solving skills.
Ambassadors for the Earlham College Admissions Office may also be responsible for leading tours of campus for prospective students and families along with other potential guests, which may include visiting school counselors, potential college employees, prospective donors, board members and benefactors.
Ambassadors for the college should be willing to promote Earlham by sharing information that can enhance the visit experience for our guests. Interns should possess the skills necessary to lead tours of large and small, inter-generational groups of people of diverse backgrounds.
Ambassadors serving as Tour Guides should be comfortable working with people, speaking up, and projecting their voice in order to address larger groups. On occasion guides may find it necessary to resolve minor conflicts and accept criticism without taking these incidents personally.
Ambassadors are expected to share appropriate knowledge of the campus, the academic programs offered at Earlham, student life, including the philosophies and strengths that make Earlham unique.
Ambassadors may also be asked to follow up with visitors, attend meetings and relevant training, assist guests in various capacities as part of large-scale preview and admitted student events.