The Transition Support Program (TSP) is a nationally-recognized initiative that helps patients and families navigate the health care system, builds health literacy, and develops future health leaders.
Graduate and Undergraduate Interns in the Transition Support Program will work collaboratively with members of a patient’s multidisciplinary team, support program development and expansion, and perform the following functions:
- Providing direct patient navigation for patients and families referred to program in both inpatient and outpatient settings and facilitating access to hospital-based services and non-medical resources.
- Partnering with key hospital stakeholders, including Business Development, Care Management Services, Clinical Institutes, Clinical Operations, Community Health, Guest & Volunteer Services, Information Technology, Nursing, Patient Access, and Pharmacy.
3. Provide administrative support to the continued program development and expansion of the Transition Support Program, Future Health Leaders, and related initiatives at Advocate.
4. Schedule and coordinate medical appointments, including primary care, specialist, and diagnostic testing and perform non-medical screen.
5. Establish trust and provide “strength-building”/motivational encouragement. Emphasize importance of care coordination.
6. Through the use of our Crimson software, create referrals, schedule appointments, and mark appointment details in Crimson comments. Submit daily case report to program manager.
7. Provide consistent, longitudinal follow-up for patients via phone call.
8. Additional duties/projects as assigned by program leadership.
· Able to commit to 16-20 hours, 8am-4pm, Monday through Friday, for a minimum of one academic year or nine months at one of the following sites: Advocate Christ Medical Center, Advocate Good Samaritan Hospital, Advocate Illinois Masonic Medical Center, and Advocate Lutheran General Hospital.
· Pursuit of bachelor’s or graduate degree in Public Health, Health Care Management, Social Work, Education, or any health-science field preferred.
· 1-2 years of experience in a hospital or clinical environment working with patients, families, and staff.
· Bilingual in Spanish, Polish, Cantonese, and/or Mandarin a plus.
· Strong patient and family interaction skills and strong communication and relationship management skills.
· Strong self-motivation and well-developed collaboration and execution skills.
· Comfort working in a fast-paced clinical environment.